Refund Policy

Refund Policy for MobileCare

Last Updated: April 13, 2026

At MobileCare, we want you to be completely satisfied with our services and products. This Refund Policy outlines the conditions under which refunds are provided.

Repair Services Refund Policy

Successful Repairs: If your device is successfully repaired and functioning properly, no refunds will be issued.

Unsuccessful Repairs: If we are unable to repair your device due to technical limitations or parts unavailability, you will receive a full refund minus diagnostic fees (if applicable).

Diagnostic Fees: Diagnostic fees are non-refundable if the repair is declined by the customer after diagnosis is completed.

Device Sales Refund Policy

New Devices: New devices can be returned within 7 days of purchase if unopened and in original packaging. A 10% restocking fee may apply.

Refurbished Devices: Refurbished devices come with a 7-day return period. Devices must be returned in the same condition as sold.

Defective Devices: If a device is found to be defective within the warranty period, we will repair or replace it according to our warranty policy.

Non-Refundable Items

• Diagnostic fees for completed assessments
• Special order parts and accessories
• Services already rendered and completed successfully
• Items damaged due to customer misuse
• Software installations and data recovery services

Refund Process

To request a refund, please:

1. Contact us within the specified timeframe
2. Provide your receipt or proof of purchase
3. Explain the reason for the refund request
4. Return the item (if applicable) in its original condition

Refund Timeline

Refunds are processed within 5-7 business days after approval. Refunds will be issued using the same payment method as the original purchase.

Contact for Refunds

For refund inquiries, please contact us at:
Email: support@mobilecare.com
Phone: +977-9841234567